The Service is very Prompt

I’ve been hearing about www.Lazada.com.ph for quite some time now but I have always been hesitant to try it out. I am not a fan of online shopping, perhaps because in the past I have had some problems with my orders that did not arrive or that were totally different from what I wanted. Since then, I vowed to myself that my purchases will only be done at actual stores and never online.

However, there was one time wherein I was at the bookstore searching for a book that my daughter wanted me to buy for her. I couldn’t find the book at the first branch I checked and asked the customer service representative to call the other branches for my inquiry. Unfortunately, the book is sold out in all branches because according to them it was first published way back in 2010.

Spot hard to find items at the Philippines' Online Shopping Mall!

So out of my desire to surprise my daughter, I went online and checked Lazada Philippines and I was surprised to find this book available in their online store. What’s more, I found that there’s around five more of this book registered in their stocks. So I placed my order and the book hunting problem was solved just like that. I was very much willing to pay for the book using my credit card even if I was a bit scared because I know some online transactions using credit card do not work properly as advertised. Remember, I am coming from an online shopping experience that was very negative. But before I clicked on the pay by credit card option, I found that they are offering this cash on delivery feature and I chose that instead. After five days, while my daughter was still in school, I had the book delivered to my home and I gave my payment to the delivery man. I asked for a receipt and he gladly gave me one and even told me that a receipt is mandatory for all their transactions. I was very happy and pleased with what Lazada Philippines can offer me and I knew right then and there that this will not be my last purchase. What made me happier is the fact that this online shopping site has all the latest books too. For a minimal additional charge, I don’t have to travel to the bookstore and go from one to the other just to be able to get the books that I want to read. Now that Christmas is right around the corner, I figured that it will also be a great idea to do my online Christmas shopping with them.

The service is very prompt, my book was handled with care and it was also properly sealed and looked really brand new. I am really grateful that I took my chance on Lazada Philippines because it was what I needed to bring back my confidence when it comes to online shopping. If you haven’t tried their services, do so now and I promise you, you will never regret it at all.

How Online Site Resolved Issues

By now, I already know how things work. A lot of customers who shop online tend to be at the losing end when it comes to their faulty product purchases. Especially since most online stores require an immediate payment, how else can you get immediate action for your complaints when the money is already in their hands? But this is not the case with www.Lazada.com.ph. In fact, I am not here to give my all-out praises for the store because to be honest I’ve also had experienced something negative with them. I purchased my Blackberry 9900 cell phone from the store. I paid for it using a bank transfer system and waited for five working days before it gets delivered to my home.

Maybe I am also one to be blamed because when the product was delivered, I was too excited to even check and test it while the delivery man was still around. My thought was that it will work, there’s no problem, and this guy should be elsewhere delivering other things to their customers. When the delivery man left, I found out that my cellphone unit is not working properly.

It would turn out but would last for less than five minutes. I thought it had something to do with the battery so I tried charging it and even that won’t work. This was my first time to buy from Lazada Philippines at that time and I was nervous because I thought that my hard-earned money will be put to waste.

I immediately sent out a complaint, okay, not really a complaint but a letter asking for them to check the phone that was delivered to my house. I wanted immediate action and asked them to prioritize my complaint because I was bound to go to London in a few days. Somebody from the online store responded to my request in less than 24 hours and informed me that they will do their best to attend to my problem and that they will get back to me.

This is when I got even more worried. I thought that getting this kind of message also meant that I would have to wait for more than seven days before I get a product replacement and I was leaving in four days. I sent another email and asked them to look into the matter immediately and I never got any response. The following day, the same delivery man who was assigned to deliver my Blackberry 9900 was there at my doorstep with a new box on hand. I was very much willing to show him what the problem was but he said it’s not necessary. He gave me a new box and waited until I tested it and he even told me that the entire team is sorry for the problem they have caused me.

I was surprised not because they were so open at changing my item but because Lazada Philippines was composed of people who put so much value and high regard for their customers. This makes them the Philippines' Online Shopping Mall in my book.

Save on Shopping- A Shopping Experience

When I was younger, I loved to go to the mall with my friends on weekends and spend a week’s earned allowance on movies food and clothes. As a teenager during the boom and emergence of large shopping malls across Metro Manila, my friends and I went mall crazy every weekend as possible. However, as a working person in my early thirties, I no longer have the luxury of time and money for going on a shopping spree every single weekend. With the high costs of utility bills at home and the ever increasing prices of gasoline, going to the mall takes extra effort, physically and monetarily. These days, to save on time and gas money, I make many of my purchases online at websites such as Lazada Philippines.  

Many of my friends and co-workers have initially called me crazy for shopping online and putting my full trust on online shops. In my opinion, the trick to preventing from being duped or swindled out of your hard earned money online is to only purchase items from reputable websites. In addition to this, I had done my research on the websites I plan to make some transactions with. Since Lazada is brought in locally by Rocket Internet, I felt reassured that I will what I actually purchased. 

The Best Sales In Town!

One of the things that I like about this website is the hot deals they constantly offer. Being a sucker for anything and everything on sale, I make frequent online visits to see the latest deals and promos they have to offer. Looking for deals at the website is relatively easy and I did not even have to look through every page to find an enticing deal. I noticed that the hot deals at the Lazada Philippines website ranged in value. Some of the items I saw had 5% discounts while other items had a whopping 50% discount on its regular price.  

Appliances Galore  

With my previous great purchasing experiences with this online shopping site, I decided to take the plunge and make my first large purchase. My sister and I needed a new television in our room and I had incidentally seen a 24 inch LED TV on sale at 10% off. After I placed it in my online cart, I chose the credit card option to pay for my purchase. I had already used my credit card to pay for several items at the site and have not experienced any problems at all.  

Hassle-Free Delivery

In addition to having great promo deals at the website, my shopping experience was made easier with the free delivery available. With actual mall shopping, you have to pay for gas and parking tickets. Shopping at this online site saves me a lot on transportation expenses. Lazada is definitely the best Philippines’ Online Shopping Mall. You can take my word for it.

Keeping the Customers Happy and Satisfied

Complaints about online shopping and online shopping sites no longer surprise me. But that does not mean that I always tolerate them. I don’t. Although I do give a room for mistakes, I still make sure that I shop in sites which have high regard for customer satisfaction. That is why I stick with www.lazada.com.ph. 

 

My online shopping site

Lazada Philippines is one of my go-to sites when I want to do some online shopping. It is one of the very few that I trust. And I assume that this is the case with a lot of people since this site is known as the Philippines’ online shopping mall.

Although I have read some complaints about it, the good thing is that in the end, the company was able to give full resolution to the complaints. This just goes to show that even though it is not perfect, the company makes it a point to give the best that it can to correct mistakes and ensure customer satisfaction at the end of the day.

To exemplify that, here are a couple of resolved complaints that I have read about. I am sharing other people’s experience to you because actually, I have not encountered any problems with the site thus far.

Item out of stock

One of the resolved complaints I came across with is that of a father and son who bought a TV from the site. The clients placed their order and paid for it via PayPal. But a couple of days later, a customer representative from the company called them to say that the item they paid for was no longer in stock. With that, the customers just asked for a refund. But that also took longer than necessary.

To cut the long story short, the complaint was fully resolved. The shoppers got a full refund. And the entire time that the incident was on going, a customer assistance representative was always available to assist them in whatever they need. The former was also very apologetic, patient and courteous even during the outbursts of the customers. He or she even went out of his or her way to personally give updates.

Missing items

There are also some shoppers who said that some items were missing in their delivery. The most common instances are those which involve missing parts and accessories. In these cases, customer assistance representatives from the company review the order and ship the missing items immediately.

But there are also instances when misunderstandings occur and there are really no accessories included in the package. In these cases, the customer assistance representatives give a full explanation and apology to the customer.

Conclusion

So in the end, while it is true that there are some pitfalls encountered along the way, Lazada Philippines still ensures that in the end, shoppers like me will get the high quality product and service that we deserve. There are also safety nets in place—just like the comprehensive returns policy. This ensures that we have a solid fallback when problems arise—which rarely happens by the way.

A Hub for Great Promos

Looking for great promos while doing your online shopping? Then I highly suggest you check out Lazada Philippines In fact, a lot of my friends, colleagues and even my family patronize this site. This is no wonder for me though since there are really a lot to love about it.

Allow me to elaborate this further.

Home for the best deals and promos

If you want to make the most out of your money, this site will definitely make that happen for you. This is through the various deals and promos that only this site can offer. In fact, this is one of the factors that got me hooked to it.

Lazada Philippines is even known as the Philippines’ online shopping mall. And why not? The products available for sale are highly varied. Couple that with impeccable service and exclusive promos. Here are some examples.

Sony Xperia promo

 One of running promos of this site is the one with Sony Xperia. As you may know, this is one of the new offerings from the leading electronics and mobile phone brand Sony. This mobile unit is pretty much in demand nowadays. But since it is new, it still comes with a high price. Hence, a lot of consumers think twice about getting their own unit

But with the exclusive promo from Lazada Philippines, we can take that doubt away because we will surely be able to get the best value for our money. For just the price of a Sony Xperia phone, we will also be able to get a premium Krusell “Made for Xperia” Donso flipcover for free!

Perhaps you already know how expensive phone covers can be. This is especially true for premium covers like this one. Not only is this cover stylish, it can also protect the phone from scratch and other damages.

Aside from this cover, we will also get the chance to win a Sony SmartWatch. This is the best accessory to go with our new phone! And we do not have to pay a single cent. Again, you probably know how costly this gadget can be. But with the exclusive promo from Lazada, we can get it for free if we are one of the 10 lucky winners to be drawn for the May 24 raffle

Facebook design promo

 

Lastly, another running promo of the site is the Facebook design contest. Here, we also get the chance to win another much coveted gadget—the iPod Nano 7^th generation! The fact is, I have been wishing for this gadget for quite some time now so I am very excited about this promo.

Here, all we have to do is come up with a design for the cover photo of the Lazada Philippines facebook page in lieu of the company’s 1^st anniversary. The clients will then help the company in choosing which design is the best. The design with the most number of likes will have the highest chance of winning. In the end, the winner will be able to instantly take home his or her own iPod Nano 7^th generation. Yes, it is that easy with this company!